Organizations want to automate complex operations to foster new business models and achieve better customer service. Still, it can be challenging to get an efficient ITSM that supports smoother processes, productivity, and customer satisfaction. Therefore, at OMNINECS, we work to implement the IT service management that supports your digital transformation journey and optimizes your operations.
We align your IT Services with your business operations using ITIL v3 best practices.
Increase the value of your IT services covering:
Enterprise Service Management (ESM)
We partner with you to design the most suited processes to increase productivity while reducing the cost of IT Services.
Our main goal is Integration; we make all the systems in your company communicate to streamline all the information to keep all your data up-to-date and always have actionable and useful information.
We support you to realize your NOC implementing ICT event collector & correlator that gather information from Monitoring tools. We support your organization to monitor your IT Service through the implementation of our Event Management tools.
Also we continually support the IT staff to resolve issues and problems quickly, and provide enhanced user satisfaction at a reduced cost.
- React to competitive pressure
- React to continue consumerization of technology
- React to multiple and different platforms
- React to traditional ICT and Operational convergence
OUR INDUSTRY EXPERTISE
Luxury | Gaming | Banking
Oil & Gas | Distribution | Pharm
- Trusted company on the market with more than with 20 trained and certified professionals providing unparalleled know-how on ITSM
- 10+ years of expertise and many successful ITSM projects of different size, scope and technical complexity
- Solid customer base, praising client retention rates with a few equals in our market
- Flexible offering and the best skills to satisfy any need you might have from project requirements to system design and configuration