19 May

Strengths and Weaknesses of Cisco Technologies

Cisco is a world leader in technologies that transform the way people connect, communicate and collaborate, through intelligent networks and architectures that integrate products, services and software platforms.

Cisco has led the evolution of networking technologies from the very beginning. It has taken them through the various stages of their development from the first era of connectivity, to the years of the Networked Economy, and to the reality we live in today. One that is characterized by the experience of the rich and many-faceted relationships possible thanks to social networks, online collaboration, the opportunity of access anywhere, with mobility and by all the means of our digital world.

The adoption of a Cisco infrastructure offers diverse advantages.

  • Cisco has an imposing support machine. For this reason, it may take some time to identify the resource that can can resolve a specific problem, but in the end you always find who can address the problem or provide the reasons why finding a solution is not possible. If necessary you can always call Cisco directly for support, or connect with the WebEx platform, or share your screen with someone capable of finalizing the configuration.


  • There are many certified professionals who know how to operate on Cisco platforms. In this way the Cisco world is self sustaining. If an employee leaves, companies know they can always find other profiles that fulfill the requirements. On the other hand, many skills are transferable and a good network engineer should be able to work with any brand of system assuming an awareness of the underlying protocols. The move from basic operations to the formation of first or second level themes should be sufficiently eased by this base knowledge. Any profile with Cisco Certified Network Assistant (CCNA) qualification could be hired for the helpdesk and be virtually ready to make modifications to the systems with little training.


  • Cisco provides a rich documentation considered universally the most extensive among all the various vendors. Other vendors are close but don’t reach that level. If you need clarification on any aspect or issue somewhere on the net you are sure to find a document that covers it.


  • Cisco is proud of a huge galaxy of VAR (Value Added Resellers) partners who are able to sell hardware and services and who enable client businesses to easily find turnkey solutions if necessary. Other vendors also claim this ability but the previously mentioned Cisco advantages play a crucial role in identifying the resources that the VAR partner should take on.

Cisco also has some weak points.

  • The costs are higher on average than many competitors.
  • Although the documentation is truly vast, it might be difficult on the other hand, to find on the net the right content without resorting to the search engines.
  • Ultimately, other vendors provide similar functionality as stable at lower cost
  • Cisco is not without bugs, but neither are the others.

Other vendors may have good support and efficient Return Merchandise Authorization (RMA) services, and switches that continue to do their job closed in a rack just as long, but, all in all, from the perspective of management and the HR Department, Cisco remains a very good solution.

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