TOOLS THAT ASSURE YOUR EAM AND ESM SUCCESS

Selected and ordered based on their use and function, but not based on brand names.
See glossary at end for terminology and acronym definitions that are not included in the text.

IT Event Correlation & Analysis (IT ECA)

IBM Tivoli Netcool Omnibus/Impact

Event Management software is the heart of an architecture for the effective and efficient management of IT Operations. Normalization, aggregation, correlation of heterogeneous IT events and automatic corrective actions, are the main characteristics.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Probes, gateways, desktops including Web GUI, process control, accelerated event notification (AEN), IPV6 configuration, automated failover and failback
  • High Availability (HA) configuration
  • Probe Rule development
  • Correlation triggers and procedures development
  • IBM course teaching: TN013 Omnibus User Training, TN033 Omnibus Administration and Maintenance
  • Performance tuning and problem determination

Kriu for IT Operations

Software “Manager of Managers” for managing IT and non IT events in terms of: normalization, filtering, aggregation, and correlation based on programmable automatic rules. Implementation of automatic actions, and integration with third party software.

Link to software house

Omninecs Skills:

  • Full customization and module development of the solution

Network Management

IBM Netcool Network Management (ITNM, ITNCM)

Software for detection, monitoring, and configuration of network devices.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade: core and worker servers, device drivers;
  • High Availability (HA), multitiered configuration
  • Integration with Netcool Omnibus alerts and Netcool Impact policies
  • Custom network views and maps development
  • Integration with Tivoli and products of third party vendors
  • IBM Course teaching: TN323
  • Product configuration: database load, keystore configuration, worker servers resources, load of compliance contents
  • Development of custom device drivers;
  • Creation of custom command sets/native command sets;
  • Creation of custom compliance stack;
  • Custom rollback and Disaster Recovery procedures
  • User management and TACACS authentication;
  • Performance tuning and problem determination

Solarwinds

Software for monitoring availability and performance of network equipment.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • High Availability (HA), multitiered configuration
  • Integration with Netcool Omnibus alerts and Netcool Impact policies
  • Custom network views and maps development
  • Performance tuning and problem determination

Storage Management

IBM Spectrum Protect (Tivoli Storage Manager (TSM)

Software for the protection and administration of data for backup and recovery.

 

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade (base and cluster installation)
  • High Availability (HA) configuration
  • Agent installation (base and cluster installation, TSM for SAN, TSM for DB, TSM for Mail)
  • Disaster Recovery implementation
  • Teaching customized courses
  • Performance tuning and problem determination
  • IBM Course Teaching (TS613 TSM Implementation and Administration, TS623 TSM Advanced Administration, Tuning and Troubleshooting)
  •  Performance tuning and problem determination

ArcServe

Software for the management of enterprise data backup and recovery.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade (base and cluster installation)
  • High Availability (HA) configuration
  • Agent installation (base and cluster installation)
  • Disaster Recovery implementation
  • Customized courses teaching
  • Performance tuning and problem determination

IT Service Management

IBM Smart Cloud Control Desk

Service Desk software is built around Information Technology Infrastructure Library (ITIL) Best practices: optimizing the management of “Incident” and “Service Request”; accelerating “Problem solving”. Available in Cloud or on-premise versions with easily interchangeable delivery models.

Link to software house 

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Basic and Advanced configurations (Change and configuration management database (CCMDB) and Tivoli Service Request Manager (TSRM))
  • MBO Customization (java code development)
  • Application Customization
  • IBM course teaching: TP350 Asset Management fundamental concepts and TP370 SmartCloud Control Desk functions
  • Performance tuning and problem determination

IBM Tivoli Business Service Manager

Software for monitoring the integrity of enterprise business services based on the IT infrastructure and alignment of activities of staff responsible for Line of Business functions and the IT Department.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • High Availability (HA) configuration
  • Services customizations and integration with Netcool Omnibus alerts using Netcool Impact
  • Creating dashboards, service trees, service templates
  • Performance tuning and problem determination

IBM Tivoli Application Dependency Discovery Manager (TADDM)

Automated discovery software for the IT infrastructure and software applications and the dependencies among them.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Custom module development

OTRS Service Desk (Open Technology Real Services)

The most widely used Open Source software for management of incidents and service requests, built around ITIL Best practices.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • High Availability (HA) configuration
  • Service Catalog Design and Implementation
  • Workflow Design and implementation
  • Incident/Problem/Change Management setup
  • Configuration Management Database (CMDB) Design and Implementation
  • Custom add-on development
  • Performance tuning and problem determination

Manageengine Service Desk Plus

Service Desk software that implements ITIL Best practices, available in cloud and on-premise versions.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • High Availability (HA) configuration
  • Service Catalog Design and Implementation
  • Workflow Design and Implementation
  • Incident/Problem/Change Management setup
  • Performance tuning and problem determination

Atlassian Jira

“Collaboration” software that optimizes the management of projects distributed across multiple teams, applying classical (Waterfall, EVM) as well as Agile methods.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Database migration
  • Service Catalog Design and Implementation
  • Workflow Design and implementation
  • Incident/Problem/Change Management setup
  • Custom add-on development
  • Performance tuning and problem determination

ServiceNow

cloud software for complete management of Enterprise Service Management processes based on ITIL Best practices. Provides a standard for managing services to all departments.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Service Catalog Design and Implementation
  • Workflow Design and Implementation
  • Incident/Problem/Change Management setup
  • Configuration Management Database (CMDB) Design and Implementation

Nagios BPI

Open source software for logical grouping of items according to parent-child relationships.

Link to software house

Omninecs Skills:

  • Product installation and upgrade
  • Business Services Tree Design and Implementation
  • Propagation rules setup

Crisis & Emergency Management

Kriu for Crisis Management

Software aimed at supporting a company in a structured response to critical events that could jeopardize the operation of the Business, such as natural disasters, demonstrations, attacks, and financial crisis.

Link to software house

Omninecs Skills:

  • Full customization and module development of the solution

Software Automation

IBM Tivoli Workload Scheduler (TWS)

Software for planning, execution and tracking of job in heterogeneous environments.

Link to software house:
In 2016 IBM and HCL formed a strategic partnership in which HCL Technologies will takeover development of some products including TWS.

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Process Scheduling

IBM Tivoli System Automation for Multiplatform (TSAMP)

Software for the management of high availability configurations of applications on IBM AIX and Linux operating system.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Configuration for DB2 clusters and Tivoli data warehouse
  • Setup of DB2 High Availability Disaster Recovery (HADR) environment managed by TSAMP
  • Performance tuning and problem determination

Enterprise Endpoint Management

IBM Endpoint Manager for Lifecycle Management

Software for management of endpoint lifecycles, physical and virtual: servers, laptops, desktops, POS and other devices.

 

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Base configuration
  • Performance tuning and problem determination

IBM Endpoint Manager for Security & Compliance

Security and compliance management software with closed-loop processes physical and virtual endpoints,

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Configuration base
  • Performance tuning and problem determination

Facilities Management

IBM Tririga Real Estate Manager

Software that simplifies the management of transactions, the administration of leases and lease accounting.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Reports configuration

IBM Tririga Workplace Operations Manager

Software for the optimization of infrastructure maintenance

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and upgrade
  • Data population and Key Performance Indicator design and implementation
  • Business Object modelling
  • Reports configuration

Enterprise Asset Management

IBM Maximo Asset Management

Software for the management of the lifecycle and the maintenance of physical assets in industry sectors with intense usage of the assets. Available on-premise and as SaaS.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Support to product driven Business Process Review (BPR)
  • Product installation and upgrade (standalone, distributed and cluster installation)
  • Basic and Advanced configuration
  • MBO Customization (Java code development)
  • Application Customization
  • IBM course teaching: TR223 Workflow Design and Implementation, TR751
  • Performance tuning and problem determination
  • Custom reporting

IBM Maximo Mobile Asset Management

Software for remote access to Maximo EAM processes

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation, upgrade and basic configuration
  • Performance tuning and problem determination

Maximo Data Model (Omninecs MDM)

Software for data modeling of IBM Maximo in order to make easier the activities of troubleshooting and designing a custom application.

Link to software house

Omninecs Skills:

  • Full customization and module development of the solution.

Application Performance Management

IBM Tivoli Monitoring and Composite Application Manager

Software for monitoring IT infrastructure and applications software.

Link to software house

 

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product Installation and Tivoli Enterprise Monitoring Server (TEMS) configuration
  • High Availability (HA) configuration
  • Tivoli Enterprise Portal Server (TEPS) customization (Logical Views, links)
  • Data warehouse customization
  • Situations setup
  • Default Agents setup and customization
  • Agent Builder and Universal Agent development
  • Performance tuning and problem determination

Nagios Core /XI

Software for monitoring the availability and performance of application software, databases and IT infrastructure.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and configuration
  • High Availability (HA) configuration
  • Agent setup
  • Agentless monitoring setup

OP5

Software for availability and performance monitoring software applications, databases and IT infrastructure.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and configuration
  • High Availability (HA) configuration
  • Agent setup
  • Agentless monitoring setup

Manageengine Application Manager

Software for monitoring the availability and performance of software applications, databases and IT infrastructure.

Link to software house

Omninecs Skills:

  • Requirements Analysis and Architectural Design
  • Product installation and configuration
  • High Availability (HA) configuration
  • Agentless monitoring setup

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