20 Feb

OMNINECS the expert for ITSM: Everything You Need to Know about IBM Tivoli Monitoring

IBM Tivoli Monitoring (ITM) is not just the product for monitoring IBM hardware and software, but has represented for years a point of reference in IT Service Management (ITSM), for all nascent monitoring systems, proprietary or open source.

Omninecs has worked with this product since 2005, since version 5, the one linked to the old IBM Management Framework, powerful but not simple to set up or use. Since then many advances have been made, of continuous improvements both in terms of “objects” that can be monitored, as well as in terms of ease of use by administrators and users.

Concepts such as agent, attribute, situation, policy, workspace and view, are the core of the system and have been adopted over the years by all other manufacturers of tracking software.

The client-server architecture is very simple, a primary server called Tivoli Enterprise Monitoring Server (HUB TEMS), which can be accompanied as necessary by secondary servers, (REMOTE TEMS), to ensure the necessary scalability. There are a large number of “pre-packaged” AGENT’s from IBM to monitor everything that can appear in a server-farm of any size, agents that are easily configured to communicate with servers. Another core system element is the Tivoli Enterprise Portal Server (TEPS) that is the graphics engine of the entire infrastructure. Through TEPS you can view all the data extrapolated from target machines as well as create the rules for monitoring and data storage.

 

Omninecs is specialized in working with ITM
As for the agents, you can find them for all operating systems (Windows, Linux, Unix and z/OS), agents for monitoring any log files, agents for Middleware Applications (Oracle, DB2, SQL Server, Sybase, SAP, WebSphere, SOA), for Microsoft applications (Active Directory, Exchange, Biz-talk), for Energy Management, Messaging and Collaboration, for Virtual Environments, and for many others.

If all that wasn’t enough, there are two other solutions. In case you do not want to install the agent on the target system, you can use an Agentless Monitoring architecture based on SNMP or WMI. And in case you want to implement a completely customized monitoring solution you can use Agent Builder that lets you create an agent specifically designed for your needs, facilitating the work of the system integrators.


The three main functions of ITM

  1. Monitoring on demand
  • The possibility, through TEPS, to browse all the most important parameters of servers and target applications via numerous views (Workspace) that already exist by default or by creating ad-hoc views, to which you can apply filters and thresholds that facilitate the work of real-time detection of potential problems.

 

  1. Automatic Monitoring
  • The function, perhaps the main one of all monitoring systems, essentially the ability to set monitoring rules (Situation) or more complex workflows (Policy) that detect automatically problems of the monitored infrastructure. It is possible to implement diverse critical thresholds and correlate diverse monitoring situations for creating complex situations. Fundamental, of course, is the feature that allows sending events intercepted on ITM to Event Management products like IBM Netcool Omnibus or Omninecs KRIU, that always use the Event Integration Facility (EIF) for receiving events.

 

  1. Historical Data
  • The ability to store data collected by agents on a warehousing database, to create graphics and to compare real-time data with historical data are interesting product functionalities, easily accessible from the GUI.

The most “mature” version is certainly 6.3.0, which has now arrived at Fix Pack 7. Indeed the fix-pack, interim-fixes, user communities, and a support center quite attentive to customer needs, allow ITM to improve constantly, although it is not without its flaws very often linked to the enormity of information that agents can obtain.

 

OMNINECS tested the ITM version 8
A major new version of ITM, version 8, known as Application Performance Manager (APM) has been presented in a little less than two years since the little used version 7 was presented. As the name suggests, it is more oriented to applications. The experts from Omninecs tried it in test environments and appreciate the completely web based interface that is much faster, the simplification of procedures for installing both the server and the agents, the presence of default graphics, and all in full backward compatibility.

 

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